Refunds
Refund / Replacement Policy
How Reputation Elites handles billing questions, incorrect package choices, cancellations, profile corrections, and replacement requests.
Digital service nature
- Reputation Elites provides digital profile/workspace access, review workflow, signed badge/certificate tools, lead capture, and platform reporting.
- Because digital access and provisioning may begin after checkout, refund requests are reviewed case by case.
Incorrect package or replacement
- If an incorrect package was selected, contact support so the subscription can be reviewed, corrected, replaced, upgraded, downgraded, or adjusted where appropriate.
- Duplicate subscriptions should be reported immediately to admin@reputationelites.com.
Verification and rejected submissions
- Payment does not guarantee public verification.
- Rejected or changes-requested submissions may be revised and resubmitted from the member dashboard.
- Unsupported or risky claims may be removed, revised, or kept private even if the account is paid.
Cancellation and access
- Cancellation timing, billing portal access, and remaining paid-period access are controlled through Stripe and the member account state when billing is enabled.
- Certain paid features may be restricted after cancellation or failed payment.
For questions about these policies, contact admin@reputationelites.com. Reputation Elites does not guarantee rankings, reviews, leads, sales, or customer outcomes.